Try it on your skin. Five days to decide.
Our promise
If your skin doesn't agree with the fabric within 5 days of delivery, send it back. No questions. We cover return pickup on first-wear returns.
How to return
- Email contactus@wearthactive.com with your order number within 5 days of delivery.
- Tell us briefly why (one line is fine — we use feedback to make better fabric).
- We arrange pickup. You don't pay return shipping on first-wear returns.
Exchanges
Need a different size or colour? Same 5-day window. Same email. Subject to stock — we'll confirm availability before pickup. One exchange per order.
Refunds
Once we receive the item, refunds are processed within 7-10 business days to your original payment method.
What we can't accept
- Items returned after 5 days from delivery.
- Items washed multiple times, damaged outside of manufacturing fault, or missing tags.
- Underwear and intimates returned without their hygiene seal intact.
Cancellations
Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours we may have already shipped — in that case it becomes a return.
Manufacturing defects
If a piece arrives faulty — pilling, broken stitching, fabric defect — we cover everything. Email us a photo within 5 days. We replace or refund, your call.
Built to last. Easy if it doesn't.
For anything else: contactus@wearthactive.com
FAQ
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